Regulations

E-CUPSTONE.PL

WEBSHOP REGULATIONS

§ General provisions

1. These terms and conditions, hereinafter referred to as „Terms and Conditions”, set out the rules for the use of the online shop located at URL https://ecup.hastastudio.com/, hereinafter referred to as the „Shop”.
2. The shop is run by the company E-CUPSTONE Oleksandr Diachenko based: Zawodzie 20, Gdansk 80-726 having NIP 8393182840, run by Oleksandr Diachenko, hereinafter referred to as „Administrator”.
3. Shop address and contact details: web address - e-cupstone, e-mail - sklep@ecup.hastastudio.com , telephone 795799723 mailing address - Zawodzie 20, Gdansk 80-726.
4. Information regarding the rules for the processing of personal data by the Shop (Privacy Policy) and the rules for the use of cookies (Cookie Policy) are available on the Shop's website at: https://ecup.hastastudio.com/polityka-prywatnosci. These documents form an integral part of the Regulations.
5. Each person should read the Rules and Regulations of the Shop before using it. Making purchases in the Shop requires the Customer to have an active and working email account.
6. Operational addresses of the Shop:
   – the Store's registered office and address for complaints: Zawodzie 20, 80-726 Gdańsk;
   – address for returning goods in the event of withdrawal from the contract: Podmiejska 7, 83-000 Pruszcz Gdański.

§ Language of the Terms and Conditions and the Shop

The Online Shop is available in Polish, English, and German. Customers can select the language version of the Shop using the appropriate language switch available on the website.

The Terms and Conditions are drawn up in Polish, and this language version is legally binding. Other language versions of the Terms and Conditions are for information purposes only.

§ Definitions

The terms used in these Terms and Conditions of Use shall mean respectively: 1. shop - online shop operating at the following address https://ecup.hastastudio.com/, which sells products at a distance.

1. Customer - any entity making a purchase in the Online Shop in accordance with the Terms and Conditions, including a Consumer as well as an Entrepreneur and Entrepreneur-Consumer.
2. User - any entity using the Internet who accesses the Store's website.
3. Customer Account - a field containing data on transactions carried out
4. and an instrument for processing orders placed by the customer.
5. Newsletter - a service provided by the Online Shop to Users who have agreed to receive the Newsletter, consisting of sending to such Users all information about the operation of the Online Shop, after the User voluntarily provides his/her e-mail address, name and surname.
6. Consumer - a natural person making a legal transaction with a trader which is not directly related to his/her commercial or professional activity.
7. Entrepreneur - a natural person, a legal person or an unincorporated entity making a legal transaction on its own behalf as part of its business or professional activity, including making purchases from the Store for the purpose directly related to its business activity, when the use of the Store, including making purchases from the Store, is of a professional nature for that person, arising in particular from the subject of its business activity, made available on the basis of the provisions of the Central Register of Business Activity Information.
8. Entrepreneur-Consumer a natural person, including those making purchases in the Store for the purpose directly related to his/her business activity, when the use of the Store, including making purchases in the Store, is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register of Business Activity Information.
9. Working days - weekdays from Monday to Friday, excluding public holidays.
10. Terms and Conditions - this document, setting out the terms and conditions for the use of the Online Shop and the purchase of products therein.
11. Registration - voluntary provision of data by a Customer of the Shop consisting of filling in a form available on the pages of this Shop.

§ Types and scope of Shop activities

1. The Shop is used to sell a range of stucco and interior decoration products at a distance over the Internet.
2. The items on offer are handcrafted and new.

§ Technical requirements

1. For the correct and uninterrupted use of the Shop, the Customer's station/terminal device must meet the following minimum technical requirements:

• (a) an active Internet connection,
• (b) 800 MHz or higher processor
• c) acceptance of cookies and Java Scripts enabled
• (d) an active e-mail address

    The shop is not obliged to supply the above equipment and/or software.
    (3) The installation of the software referred to in paragraphs 1 and 2 is subject to a separate licence agreement between the customer and the licensor.
    4 The shop website is designed for a screen resolution of 1280 x 800.

§ Purchasing rules

    1.The shop, before confirming the purchase, provides the following information to the Customer:
a. A precise description of the product in question and its characteristics;
b. the total price of the products ordered including taxes as well as transport, delivery or postal charges and a summary of the total order amount with the selected delivery option
c. concerning the method and time of payment
d. concerning the manner and timing of the trader's performance.
    2. Making a purchase of a Product does not require registration in the Shop.
    (3) Placing an order takes place using a form, available on the shop's website after pressing the - „BUY NOW” button next to the description of a given product, in which the Customer provides the following data:
a) Name or business name (Optional - Company name and Tax ID)
b) Email address
(c) Telephone number
(d) City
e) Address details for dispatch
    (4) The Customer places an order after reading the information specified in the content of the Shop Regulations and the information indicated in paragraph 2, which will be displayed electronically in the last stage of filling in the electronic form preceding the expression of his/her will to be bound by the contract by clicking the „BUY NOW” button. After reading the collected information specified for the Customer's order, the Customer expresses his or her will to be bound by the contract by clicking on the „BUY NOW” button”
    5. The prices listed on the Store's website are expressed in the currency selected by the Customer (PLN or EUR) and include VAT (if applicable). The price displayed in the basket summary before placing the order includes shipping costs in accordance with the delivery option selected by the Customer.
    (6) The shop undertakes to deliver items that are free from defects.
    (7) An order shall be deemed to have been accepted for fulfilment once the Store has confirmed acceptance of the order placed by the Customer.
a) Confirmation of the order is sent automatically when the customer places the order;
b) The shop may withhold acceptance of an order if it has doubts as to the accuracy or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer in order to clarify the doubts in question.
c) In the event that some of the products included in the order are unavailable, the customer shall be informed immediately. The customer decides whether the order is to be fulfilled in part or cancelled in full.
    (8) The Customer and the Shop are bound by the price of the Product in force at the time of placing an order for it.
    9. The following payment methods are accepted in the Shop, depending on the selected currency:
a) for PLN: BLIK, fast transfer payment, card payment (including VISA, Mastercard), digital wallets (e.g. Google Pay – depending on availability from the operator), PayPo (buy now, pay later) and Proforma (proforma invoice to be paid sent to your e-mail address). Online payments for PLN are handled by the Paynow operator (mElements S.A.).
b) for EUR: PayPal and Klarna.
9a. The availability of individual payment methods may depend on the Customer's country, the selected currency, and the terms and conditions of external payment operators.
    10. the deadline for payment is 3 days after the order is placed
    (11) The contract shall be deemed to have been concluded upon payment by the Customer, after receipt of confirmation of acceptance of the order for processing.
    12 The ordered goods are dispatched within 3-5 working days:
a) from the crediting of the amount due for the product in the case of choosing payment in advance,
12a. The shipping time specified in section 12 (3-5 working days) is approximate. The maximum order fulfilment time is specified in the Consumer Rights Act and is 30 days.
    13. shipments are sent by parcel post to an InPost parcel machine. Shipping costs are specified in the Shipping tab. The cost of foreign shipments is agreed individually with the customer - depending on the destination of the delivery.
    (14) In the case of an order of several items, the goods are, as a rule, packed collectively into one parcel unless, when choosing the method of delivery, the Customer indicates a different method of packaging and selects the option of separate delivery for each product.
    (15) The customer will be notified by e-mail about the dispatch of the goods. When choosing a courier service, the Customer will be emailed a tracking number via which the parcel can be tracked on the operator's website.
    (16) The maximum delivery period according to the Consumer Rights Act is up to 30 days. If the deadline indicated in the previous sentence is exceeded, the Consumer has the right to grant the seller additional time. If the goods are still not delivered the Customer may withdraw from the contract.
    (17) If the goods are to be sent by the Store to a Customer who is a consumer or a Business-Consumer, the danger of accidental loss or damage to the item (goods ) passes to the Customer at the time of delivery to the Customer. The goods (goods) are considered to have been handed over by the Store to the carrier if the Store had no influence on the choice of carrier by the Customer.
    (18) Together with the product, the Shop sends an information form (instruction on withdrawal from the contract) and a form on withdrawal from the contract - the forms are enclosed as Annexes 1 and 2 to these Regulations.

19. exemption from the cash register (receipts).
The shop only sells at a distance (by mail order), with delivery by postal operator or courier and with payment only without cash (either to a bank / SKOK account or via an online payment operator). In this connection Shop benefits from exemption from the obligation to record sales using cash registers in terms of delivery of goods by mail order, provided that the conditions set out in item 41 of the Annex to the Ordinance of the Minister of Finance of 17.12.2024 are jointly met. (inter alia, full non-cash payment and records and proof of payment that make it possible to establish unambiguously to which activity the payment relates and to whom - including the purchaser's details and address). Exemptions does not apply to supplies and services listed in § 4 of the Ordinance (e.g. some electronics, perfume/toilet waters and other items). If the conditions for exemption are not met, the sale is recorded on a cash register and the customer receives a fiscal receipt.
20.Issuing VAT invoices - general principles.
a) Shop issue an invoice obligatorily in the case of sales to taxpayers (B2B) or legal persons (Article 106b(1) of the VAT Act).
(b) In the case of sales to consumer (natural person not carrying out an activity) the invoice shall be issued at the request of the purchaser reported within 3 monthscounting from the end of the month in which the supply of goods/provision of services was made or the whole/part payment was received (Article 106b(3) of the VAT Act). After the expiry of this 3-month period, the shop shall there is no obligation issue invoices (may - at its discretion).
21. Invoice deadlines.
(a) If the consumer's request was made until the end of the monthwhere the sale took place - the invoice shall be issued by the 15th of the following month at the latest.
(b) If a request is made after the end of that month (but within the 3-month time limit in paragraph 20(b)) - the invoice shall be issued within 15 days of the request.
(Basis: Article 106i of the VAT Act).
22. How to request an invoice and invoice details.
When placing an order, the customer can select the option "I want to receive an invoice" and provide the data necessary for correct invoicing: name, address and - in the case of taxable persons - VAT number intended for tax purposes. The shop does not require a PESEL number to issue an invoice to the consumer (data minimisation principle - Article 5(1)(c) RODO). An invoice can also be requested after the order has been placed (by e-mail), within the deadlines indicated in p. 20-21.
22a The invoice is issued to the purchaser data stated in the order. It is not possible to change the purchaser after the order has been fulfilled; only corrections of obvious errors in data are permissible.
23. Practical organisational request (does not restrict statutory rights).
If the customer did not receive an invoice by the date of dispatch/processing of your order, please immediate contact (preferably by the 15th of the month following the month of delivery) in order to streamline settlements. Failure to contact by the 15th day does not deprive the customer of his statutory right invoice requests within 3 monthsreferred to in paragraph 20(b).
24. Specific objections (cash register/paragon vs. taxpayer invoice).
If, in a particular case, sales would be recorded on a cash register, it is only possible to issue an invoice to the taxable person against a receipt bearing the purchaser's VAT identification number (Article 106b(5) of the VAT Act - statutory sanctions for breach).
25. Other information concerning the operation of the Website, including commercial information about new products or services, Website promotions and offers from the Administrator's partners, will be sent only to Customers who have voluntarily consented to this.
The customer has the right to withdraw their consent to receive commercial information at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.

§ Promotions, discount codes and other discounts

1. The Store may periodically organise promotions, sales, special actions and make discount codes or other forms of discounts available to Customers. Detailed terms and conditions of each promotion or discount action are specified in separate regulations of a given action or in a message addressed to Customers (e.g. on the Store's website, in the Newsletter or in other official channels of communication of the Store).
2. Unless expressly stated otherwise, individual promotions, discount codes and other discounts shall not be combined with each other. The Administrator may restrict the possibility of using more than one promotion, discount code or discount at the same time, including several discount codes at the same time, at its reasonable discretion, respecting the law, in particular consumer protection regulations.
3. The discount code is valid for the date, on the terms and for the assortment indicated in the communication in which the Customer received it (in particular in the content of an e-mail message, promotional material, promotional action regulations or information on the Store's website). The use of a discount code cannot lead to the Customer being charged a price higher than the current regular price of a given product in the Store.
4. Administrator shall not be liable for incorrect, out-of-date or inconsistent information regarding discounts and discount codes from the external sources, who do not act under the authority of the Administrator, in particular:
   • independent discount code services,
   • forums, social media or other websites,
   • advertising materials prepared without the Administrator's consent.
     In the event of a contradiction between information on promotions or discounts from such sources and information published directly on the Store or on the Administrator's official channels, information from the Controller shall be binding.
5. The above provisions do not exclude or limit the rights of the Customer who is a Consumer or a Business-Consumer under mandatory legal provisions, in particular:
   • Act of 30 May 2014 on consumer rights,
   • Act of 23 August 2007 on counteracting unfair market practices,
   • and other relevant consumer protection legislation.

§ Complaints - rights for the Consumer and the Trader-Consumer

    1. In the case of contracts concluded with a Customer who is a Consumer or an Entrepreneur-Consumer, the Store's complaint rights and liability for goods are governed by the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws, as amended), in particular regarding the non-compliance of goods with the contract.
    2. The Shop shall be liable to the Consumer and the Business Consumer for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within the period specified by law. The goods are not in conformity with the contract in particular if:
a) does not possess the characteristics that goods of this type should have, given the purpose of the contract or the circumstances or intended use;
b) does not possess the characteristics that the Shop assured the Customer of, including by presenting a sample or model;
c) is not fit for the purpose that the Customer informed the Shop about when concluding the contract, and the Shop did not raise any objections to such use;
d) was delivered to the Customer in an incomplete state.
    3. Complaints regarding ordered goods may be submitted:
a) by e-mail to the following address: sklep@ecup.hastastudio.com;
b) in writing by registered letter to the address for complaints: Zawodzie 20, 80-726 Gdańsk.
To facilitate the complaint process, the Shop provides a sample complaint form. Use of the form is optional.
    4. When submitting a complaint, it is recommended to provide the following information: the Customer's name and surname, contact details, details allowing for the identification of the transaction (e.g. order number, date of purchase), a description of the non-compliance of the goods with the contract, and the Customer's request. Failure to provide all the information does not prevent the complaint from being considered if it can be identified.
    5. In the event of non-compliance of the goods with the contract, a Customer who is a Consumer or an Entrepreneur-Consumer may demand that the goods be brought into compliance with the contract by repair or replacement. The Shop may refuse to comply with the request if it is impossible or would involve excessive costs compared to the other possible method.
    6. If bringing the goods into conformity with the contract is impossible, requires excessive costs, has not been done within a reasonable time, or the lack of conformity persists, the Customer may submit a statement on price reduction or, if the lack of conformity is significant, on withdrawal from the contract, in accordance with the provisions of the Consumer Rights Act.
    7. The reduced price should remain in such proportion to the price resulting from the contract as the value of the goods not in conformity with the contract remains to the value of the goods in conformity with the contract.
    8. The customer may not withdraw from the contract if the non-compliance of the goods with the contract is insignificant.
    9. Complaints shall be considered within 14 days of receipt. Failure by the Shop to respond within this period shall mean that the complaint has been accepted in accordance with the request, unless otherwise provided for by law.
    10. The Customer shall be informed about the outcome of the complaint via the same channel through which the complaint was submitted, unless the Customer indicates a different preferred form of contact. The information may also be sent electronically to the e-mail address provided.
    11. If the complaint is accepted, the Shop shall bring the goods into conformity with the contract within a reasonable time and without undue inconvenience to the Customer. If repair or replacement is not possible, the Shop shall, at the Customer's request, reduce the price or refund the amount paid, including delivery costs, in accordance with the applicable regulations.
    12. With regard to Customers making purchases as Entrepreneurs (B2B), the Shop's liability under the warranty may be excluded to the extent permitted by law.
    13. The provisions of this paragraph concerning the Consumer shall apply accordingly to the Business Consumer.
    14. No provision of the Terms and Conditions excludes or limits the rights of Consumers or Business Consumers arising from mandatory provisions of law.

§ Reviews in the online shop

1.1.The customer of the Online Shop has the possibility of voluntarily and free of charge issuing an opinion concerning purchases made in the Online Shop. The subject of the opinion can also be an assessment, a photo or a review of the purchased product in the Online Shop.
1.2 After making purchases in the Online Shop, the Seller transfers data necessary to create an email invitation to the company handling the survey process.Sending surveys and the process of collecting opinions in forms is fully handled by the company TrustMate SA with its registered office at Bartoszowicka 3, 51-641 Wrocław. TrustMate SA sends an email to the customer with a request for an opinion and a link to an online form that enables the customer to give an opinion - the online form enables the customer to answer the seller's questions about their purchase, rate it, add their own description of the opinion and a photo of the purchased product. If a rating has not been submitted after the initial invitation to submit a rating, TrustMate may resend the invitation.
1.3.An opinion can only be issued by a Customer who has made a purchase from the Seller's Online Shop.
1.4.The reviews submitted by the Customer are published by the Seller in the Online Shop and on the TrustMate.io business card.
1.5.The submission of an opinion may not be used by the Customer for illegal activities, in particular for activities that constitute an act of unfair competition against the Seller or activities that infringe personal rights, intellectual property rights or other rights of the Seller or third parties.
1.6.A review may only be issued for products actually purchased from the Seller's Online Shop. It is prohibited to conclude fictitious/apparent sales contracts in order to issue an opinion. Also, the author of an opinion cannot be the Seller himself or his employees regardless of the basis of employment.
1.7.A submitted review can be removed by its author at any time.

§ Withdrawal rights for the Consumer and Entrepreneur-Consumer

    1. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827) A customer who is a consumer has the right to submit an unequivocal statement of withdrawal from the contract without giving any reason within fourteen days from the date of delivery of the goods, i.e. from the moment when the Customer came into possession of the goods or when a third party other than the carrier indicated by the Customer came into possession of the goods. To meet the fourteen-day deadline referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry. A statement of withdrawal from the contract may be submitted in any form, in particular by sending an e-mail to the following address: sklep@ecup.hastastudio.com or by post to the address of the Shop's registered office. The Customer may use the model withdrawal form attached to the Terms and Conditions, but this is not mandatory. The form may be enclosed by the Shop in paper form with the shipment.

    (2) In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal from a contract concluded at a distance, in accordance with the Act, is not granted to the Consumer and the Entrepreneur-Consumer in cases:
(a) for the provision of services where the trader has provided a service in full with the express consent of the consumer who has been informed before the performance begins that he will lose his right of withdrawal once the trader has provided the service;
(b) in which the price or remuneration is dependent on fluctuations in the financial market which are beyond the trader's control and may occur before the end of the withdrawal period;
(c) where the object of the performance is a non-refabricated item, produced to the consumer's specifications or intended to meet the consumer's individual needs;
d) in which the object of the performance is an item that is perishable or has a short shelf life;
e) where the object of the performance is an item delivered in a sealed package which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
(f) in which the subject matter of the performance consists of items which are, by their nature, inseparable from other items after delivery;
(g) where the performance consists of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which is dependent on fluctuations in the market over which the trader has no control;
(h) in which the consumer has expressly requested the trader to come to him for the purpose of carrying out urgent repairs or maintenance; if the trader provides services in addition to those requested by the consumer or goods other than replacement parts necessarily used in carrying out the repairs or maintenance, the consumer's right of withdrawal shall apply to those additional services or goods;
i) in which the subject matter of the performance is sound or visual recordings or computer software supplied in sealed packaging if the packaging is opened after delivery; for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
(j) concluded by public auction;
k) for the provision of accommodation, other than for residential purposes, carriage of goods, rental of cars, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day on which or the period during which the service is to be provided;
(l) the supply of digital content which is not recorded on a tangible medium where the performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
    3. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the following address: Podmiejska 7, 83-000 Pruszcz Gdański, or hand them over to a person authorised by the Shop to collect them, immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Shop has offered to collect the goods itself. The returned goods should be packed in such a way as to prevent damage during transport.
    (4) If the customer exercises the right referred to in paragraph 1, the direct costs of returning the goods shall be borne by the customer .
    (5) In the event of withdrawal from this contract, the Customer shall be refunded all payments received from him or her, including the costs of delivery of the goods (except for the additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery offered for the delivery of the goods available in the Shop), immediately and in any event not later than 14 days from the day on which the Shop was informed of the Customer's decision to exercise his or her right of withdrawal from the contract with the Shop.
    (6) The Shop shall refund the payment using the same method of payment as the Customer used, unless the Customer has expressly agreed to a different method of refund that does not incur any costs for the Customer.
    (7) The shop may withhold reimbursement until it has received the returned Goods (items) or until it has provided proof of return of those goods in connection with the withdrawal, whichever event occurs first.
    (8) If the Customer, who is a consumer, has chosen a method of delivery of the item (goods) other than the cheapest ordinary means of delivery offered by the trader, (refers to the method of initial delivery to the Customer) the trader shall not be obliged to reimburse the Customer for the additional costs incurred by the Customer.
    (9) The consumer shall be liable for any diminution in the value of the item resulting from the use of the item other than that which is necessary to establish the nature, characteristics and functioning of the item.
    (10) The provisions concerning the Consumer in this paragraph shall apply to the Entrepreneur-Consumer (pursuant to art.38a of the Act of 30 May 2014 on Consumer Rights).
    (11) The right of withdrawal from a contract concluded at a distance, referred to in this paragraph of the Terms and Conditions, shall not be granted to a Customer who is not a Consumer or Entrepreneur-Consumer.
    (12) Furthermore, in accordance with Article 31(2) of the Consumer Rights Act of 30 May 2014, if the Consumer or Entrepreneur-Consumer has made a declaration of withdrawal before the Shop has accepted his offer, the offer ceases to be binding.

§ Final provisions and description of the possibility to use out-of-court complaint and redress procedures

    (1) The provisions of these Terms and Conditions are not intended to exclude or limit any rights of the Customer who is also a Consumer or Entrepreneur-Consumer to which he is entitled under mandatory provisions of law, including in particular Articles 556-557 of the Civil Code. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned provisions, these provisions shall prevail.
    (2) In matters not covered by these Regulations, the provisions of Polish law shall apply, including in particular the Act of 30 May 2014 on consumer rights(Journal of Laws 2014 item . 827 of 24 June 2014) and the Act of 23 April 1964. - Civil Code (Journal of Laws 1964 no. 16 item 93 as amended).
    (3) Information on the possibility of using out-of-court complaint and redress procedures by the Customer who is a consumer, as well as rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following website addresses of the Office of Competition and Consumer Protection: - http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php;
    (4) The customer who is a consumer shall have, inter alia, the following options for using out-of-court complaint and redress procedures:
- Permanent amicable consumer court operating at the Trade Inspection - the possibility of requesting the settlement of a dispute arising from a concluded Sales Contract;
- the provincial inspector of the trade inspectorate may request the initiation of mediation proceedings on an amicable basis until the dispute between the customer and the shop is resolved;
- a poviat (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers). Advice is provided by the Federation of Consumers at the toll-free consumer helpline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl
- Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/
    (5) Any disputes arising between a Customer who is not a Consumer or an Entrepreneur-Consumer and the Shop will be settled by the court having jurisdiction over the registered office of the Shop. E-CUPSTONE Oleksandr Diachenko.

A. INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
- WITHDRAWAL NOTICE

Right of withdrawal:
    (1) You have the right to withdraw from this contract within 14 days without giving any reason.
    (2) The period for withdrawal shall expire after 14 days from the day on which you acquire possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods.
    3. To exercise your right of withdrawal, you must inform the person responsible for the withdrawal procedure: E-CUPSTONE Oleksandr Diachenko, Zawodzie 20, 80-726 Gdańsk, e-mail: sklep@ecup.hastastudio.com, tel. 795799723, of your decision to withdraw from this contract by means of an unequivocal statement. (Please note that the statement may be sent, for example, by post, fax or e-mail).
    (4) You may use the model withdrawal form, but it is not obligatory. You may also complete and send your withdrawal form or any other unequivocal statement electronically. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
    (5) To meet the withdrawal deadline, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the withdrawal period has expired.
    6 Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of normal delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges in connection with this refund. We may withhold reimbursement until you have received the item or until you provide us with proof of return, whichever event occurs first. Please send back or hand over the item to us immediately and in any event not later than 14 days from the day on which you have informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods.
You are only liable for any diminution in the value of the item resulting from your use of the item other than what was necessary to establish the nature, characteristics and functioning of the item.

B. WITHDRAWAL FORM
C. COMPLAINT FORM